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                        Healthcare and Emergency
Medical Services

industry-healthcare 
 

Hands-free, always dispatched.

 

Sentiv keeps emergency medical and healthcare teams reachable and dispatched in real time, hands-free, with clinical communication and records that stay compliant. Full-duplex push-to-talk over cellular covers crews across the widest available footprint, with in-hospital Wi-Fi fallback where cellular is weak, so a crew is never out of contact. Computer-aided dispatch with electronic patient care records coordinates response and captures clinical information at the point of care, and messaging is POPIA compliant and locally hosted to protect patient data. One accountable partner delivers and manages it around the clock, so clinical teams can focus on patients rather than technology.

 

The Challenge

 

Emergency medical and healthcare teams need national coverage, real-time dispatch and hands-free communication while their hands are on a patient, and any lapse in contact can cost time that matters clinically. Crews move between ambulances, scenes and hospitals where coverage and systems differ, and clinical records have to be captured accurately and kept secure and compliant. Manual, radio-only or paper-based workflows slow response and leave gaps in the record. Patient data is sensitive and heavily regulated, so communication and records must be both fast and compliant.

 

How Sentiv Helps

 

Full-duplex, hands-free push-to-talk over cellular keeps crews connected on the widest available coverage, with in-hospital Wi-Fi fallback so contact holds where cellular is weak. Computer-aided dispatch with electronic patient care records (ePCR) coordinates response and captures clinical information at the point of care, and Teamwire secure messaging keeps clinical communication POPIA compliant. Body-worn cameras and recorded communications support clinical governance and incident review. Everything is locally hosted and managed around the clock, so patient data stays protected and crews stay focused on care.

Solutions and Products Used

CAD

Computer Aided Dispatcher
with ePCR
Teamwire Chat

Teamwire
Modern PPT

Push-To-Talk over Cellular
PTToC
Body worn camera

Body Worn Camera

FAQ

Common Questions

“How do crews stay connected while treating patients?”

Full-duplex, hands-free push-to-talk over cellular keeps crews reachable on the widest available network coverage, so both hands stay free for patient care, and in-hospital Wi-Fi fallback keeps the connection live in buildings where cellular signal is weak. The same device carries dispatch instructions, so a crew moving from scene to hospital never has to switch between separate radios and phones.

“Can Sentiv support dispatch and clinical records in one system?”

Yes. Sentiv CAD coordinates dispatch and response in real time, and its built-in ePCR captures clinical information at the point of care, so crews are not duplicating the same details into a separate paper or system later. Recorded communications and body-worn camera footage add a further layer for clinical governance and incident review.