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Public Sector and Municipalities

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Compliant, locally hosted, fully accountable.

 

Sentiv delivers mission-critical communications and connected operations for national, provincial and local government, from emergency dispatch and public-safety communications to municipal networks and smart infrastructure. Platforms are locally hosted and POPIA compliant, so citizen and operational data stays in South Africa and under control. One accountable partner covers the whole chain, so departments are not left integrating multiple suppliers themselves. The result is coordinated response, better visibility of infrastructure and services, and a delivery model built for public-sector procurement, data sovereignty and transformation requirements.

 

The Challenge

 

Public bodies have to deliver reliable communications, coordinated emergency response and increasingly smart infrastructure, all under strict procurement rules, tight budgets and heavy accountability. Systems are often ageing and fragmented across departments, data-sovereignty and POPIA obligations constrain where information can be hosted, and transformation requirements shape who can be appointed. Emergency and municipal services need to coordinate across agencies and geographies, but rarely have the internal capacity to integrate and manage complex technology themselves. Every project has to be defensible, compliant and affordable.

 

How Sentiv Helps

 

Locally hosted platforms keep data in South Africa, supporting data sovereignty and compliance with the Protection of Personal Information Act (POPIA). Computer-aided dispatch and unified command coordinate emergency and municipal response across teams and agencies, while push-to-talk over cellular and radio keep field staff connected. IoT sensing gives visibility of water, energy and municipal infrastructure, and analytics turn that into early warning and better planning. Delivering a fully managed service, Sentiv meets both the compliance and the capacity gap that public bodies face.

Solutions and Products Used

58

Dashboards
Sigfox

DMR and TETRA Radio Networks
Location services (2)

Managed Services &
24/7 NOC Support
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VisioHub & IoT Sensors
Teamwire Chat

Secure Messaging
CAD

Computer Aided Dispatch

FAQ

Common Questions

“How does Sentiv coordinate emergency and municipal dispatch?”

Sentiv CAD gives control rooms a real-time, visual environment for computer-aided dispatch, coordinating response across teams and agencies from a single view. Incidents, available units, and resources are tracked on one screen, so operators can allocate the nearest team without working from paper logs or disconnected spreadsheets, and dispatch instructions flow straight through to PTToC and radio in the field. Built-in ePCR support extends the same system into medical response, and cloud delivery means new control rooms can be stood up without new on-premises infrastructure.

“How does Sentiv keep communication between departments secure?”

Teamwire's encrypted messaging keeps departments and field teams communicating securely, so information moves between them without compromising compliance. Unlike many popular consumer messaging apps, which route data through offshore servers, Teamwire content is hosted locally, keeping departments POPIA compliant and in control of where information lives. Mission chats bring the right people together around a specific incident or task in seconds, while pinned messages, read receipts, and live location sharing keep everyone aligned when things move fast. Alerts can override a device's silent mode so urgent updates are never missed, and integration with existing mobile device management means it drops straight into government IT policy.