Case Study - January 2021
Ray Nkonyeni Municipal Project
Altron Nexus deployed a cutting-edge digital radio network for Ray Nkonyeni Municipality, enhancing emergency response coordination, public safety, and operational efficiency across departments.
Client
Ray Nkonyeni Municipal Government
Location
Ray Nkonyeni, KwaZulu-Natal Province, South Africa
Industry
Public Safety
Project Summary
The Municipality of Ray Nkonyeni in the KwaZulu Natal province of South Africa wanted to eliminate its inefficient paper crime reporting process. Hytera provided it with a digital Call Taking and Handling System, which is making it much easier for citizens to report Fire,Disaster and crime related issues.
Key Challenges
This method of Fire, Disaster and crime recording makes it slow to locate documents and hard to trace sources of information. It is also all too easy to lose documents. The municipal government, therefore, wanted to upgrade to a digital crime reporting system to increase accuracy and make it faster and easier to find documents.
Approach
Hytera supplied and installed a Hytera Call Taking and Handling System (CTHS), a system designed to facilitate quickly and accurately responding to emergency calls, creating incident sheets, assigning incidents, and dispatching the police force, significantly enhancing the city's safety, and an Avaya IP Office 500
system. The solution features customised software developed by Hytera to meet Ray Nkonyeni’s specific needs.
The solution provides the customer with a completely paperless online crime reporting and handling system. It also provides a unified platform for the local citizens to report crime, which makes it easy for the police to process and access Fire, Disaster and crime reports.
The new digital system guarantees efficient, safe and convenient online Fire, Disaster and crime reporting, crime information recording, historical cases tracking and management. It facilitates a quick and accurate response to emergency calls, creates incident sheets, assigns incidents, and dispatches the police force, all of which significantly enhance the safety of citizens.
Citizens can report incidents using short messaging, the website, fixed and mobile telephony. The call handler will be given the phone caller’s fixed phone address or a rough location of their mobile phone. The CTHS can be used for both call taking and dispatching of emergency services.
The system supports timeline-based tracking and recording of the whole process, including incident status change, actions performed, and voice calls. It also lets handlers play voice recordings online. Supervisors can monitor call takers and interrupt outgoing calls. The system also provides call and incident statistics.
Hytera’s solution also supports multi-site deployment. The Avaya IPO500 platform is installed in the existing server room of the fire department, while the Hytera Call, taking and Handling System is based in the Emergency control room. This protects the customer's existing infrastructure investment and also provides customised solutions to integrate the client’s infrastructure into the new system.
Results
- Faster Processing of Crime Cases
The digital system speeds up the case handling process for faster and more efficient crime resolution.
Clear and Easy Access to Documents and Reports. The digital recording system makes it easier to track down relevant calls and Fire, Disaster and crime reports, making the whole process much clearer. - Paperless System
The paperless office system saves resources and helps to protect the environment. - Reduced Costs
The new Hytera digital system is helping the Ray Nkonye municipality save hundreds of thousands of rand annually. - Customer Voice
“We are very happy to use the Hytera Smart Call Taking and Handling System. It really helps us to improve the efficiency of working internally and dealing with all the emergency incidents in the Municipality. Thank you Hytera.”